Location: Eastern Time Zone, USA
Role & Responsibilities
Clara is looking for an Associate Customer Success Operations Manager to report directly to the CEO, and help establish and grow the company at a critical early stage. As one of Clara’s first hires, you’ll have an outsized impact on the trajectory and direction of the company, and we’re excited to see what you will bring to our team!
We’re looking for a strategically-minded empath who is mission-driven and motivated to help the Clara team maintain its commitment to putting families and caregivers first.
Specifically, you will work alongside Customer Success/Operations leadership to manage Clara’s care marketplace day-to-day, helping families and caregivers find their perfect match.
Responsibilities include
- Managing inbound lead pipelines (both family and caregiver)
- Closing deals by facilitating matches between families and caregivers
- Maintaining Clara’s high bar for customer satisfaction by assisting users with various account management tasks throughout their lifecycle
- Contributing to ongoing automation and optimization efforts, improving internal efficiency
Target Candidate
- 2-5 years professional experience in startups or similar roles
- Outcome-oriented & biased towards action
- Likes to move quickly. Prefers the daily adventure of startup culture to the bureaucracy of big companies
Nice to haves
- Spanish proficiency
- Experience with inbound sales, SDR, or similar
- Experience in customer success, account management, or similar
Compensation/Benefits